Refund & Return Policy

At Pick and Stitch by Mubi, customer satisfaction is our top priority. Please review our return and refund guidelines below:

1. Custom-Stitched Items

Due to the personalized nature of custom-stitched garments, we do not accept returns or offer refunds unless there is a defect or error caused on our end.

2. Ready-to-Wear Products

Returns and exchanges are accepted for ready-to-wear items if:

  • The item is damaged or defective
  • The wrong item or size was delivered

To be eligible, the product must be unused, with tags intact, and returned in original packaging within 5 days of delivery.

3. Return Process

To request a return or exchange:

  • Contact us with your order number and issue
  • Provide images of the item (if damaged or incorrect)
  • Our team will guide you through the return or replacement process

Please do not send items back without confirmation from our team.

4. Refunds (if applicable)

Once the returned item is inspected and approved, refunds (if applicable) will be processed to the original payment method within 7–10 working days.

Refunds are not provided for:

  • Custom-stitched orders
  • Minor color differences due to lighting/screen settings
  • Returns without prior approval

5. Cancellation Policy

  • Custom orders can be canceled within 24 hours of placement
  • Ready-to-wear orders can be canceled before they are shipped
    Once dispatched, cancellations are not possible

6. Return Shipping

In cases of damaged or incorrect items, we will arrange reverse pickup or reimburse return shipping charges. For other approved returns, the customer is responsible for return shipping.

7. Exchanges

Exchanges for size or style (in ready-to-wear items) depend on availability. If unavailable, store credit or a refund may be issued as per policy.

8. Non-Returnable Items

  • Custom-stitched products
  • Used or washed garments
  • Items returned after the return window

9. Contact Us

For any refund or return-related queries:
📞 +91 97109 55493
📧 contact@picknstitchmubi.com